FAQ

Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

How do I order?

You can shop for the items you want and add them to your shopping cart. And when you are finished shopping, you can proceed to your shopping cart and check out. Ensure all information is correct before confirming your purchases and payment.

How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA, and American Express.

Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

How do I use a discount code?

If you have a discount coupon, when you go to the "checkout" page, you will find an option where you can input the discount code number. That's how you use it.

If I need to change something on my order. How can I do that?

If you need to change or cancel your order after placing your order on our website, be sure you get in touch with us immediately. We process and ship orders quickly. Once the parcel is processed and sent to the post office, we cannot make any changes.

Where does Faliflawless.com ship products?

Faliflawless.com is currently shipping to:
-Customers within the United States and U.S territories
-Including P.O. Boxes.
-All US Military bases, APO/FPO
-Puerto Rico, Guam, and U.S. Virgin Islands.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

How much does shipping cost?

Faliflawless.com charges a $4.99 flat rate per order or FREE shipping for orders over $60.

Any store locations?

We do the business online.

Is it safe to use my credit card for payment on Faliflawless.com?

Please do not worry. It is very safe to use your credit card to order on Faliflawless.com.
Our server uses industry-standard encryption technologies when transferring and receiving customer data exchanged.

And none of your credit card information can be revealed. At checkout, when you enter your credit card & personal information at our online store, your data passes securely to us, using secure socket layer technology (SSL).

Was I charged twice?

We will only charge your credit card once after your order ships.

When you just placed your order, what you see on your bank account is an authorization. It is a common bank practice to handle credit card transactions to ensure sufficient funds and account authenticity. Depending on your bank, this authorization will also clear out within 48 – 72 hours. And if you need help to speed up the process, you can contact your credit card issuing bank.